Terms & Conditions

Last updated: 15 September 2026

These terms apply to any booking made with Reflet Mirror Co. ("Reflet", "we", "us") for mirror photo booth and/or face painting services. By paying a deposit, you agree to the terms below.

Bookings & deposits

We take one event per date. A signed deposit holds your date and locks in your package rate. The remaining balance is due the week of your event: there are no surprise fees on the night.

Cancellations

Cancel more than 30 days before your event and we'll refund everything paid beyond the deposit. Cancel inside 30 days and the deposit plus any balance already paid goes toward a credit for a future date, rather than a refund.

Rescheduling

Your first reschedule is free, provided you tell us at least 14 days before your original date and your new date is open. A second reschedule is available for a flat R500 fee, under the same 14-day notice. We're not able to accommodate a third reschedule, or any reschedule request made within 14 days of the event. Reschedule credit from a cancelled deposit (see above) is valid for 3 months.

Outdoor events & weather

For outdoor bookings, we'll ask about a backup indoor spot or gazebo when we confirm your booking. If the weather turns on the day, we can usually relocate the setup within the venue in under 15 minutes, provided a suitable backup space is available.

Safety & equipment protection

For safety and equipment protection, we reserve the right to pack up should a backup spot not be provided, or should the space threaten the safety of our equipment. This includes, but isn't limited to, exposure to rain, direct water, unstable ground, or extreme heat.

Face painting

Zoey uses hypoallergenic, cosmetic-grade paints that are gentle on skin and easy to remove with soap and water. Please let us know about any known allergies or skin sensitivities ahead of time. While our paints are designed to be gentle, we can't guarantee an individual reaction and rely on you to flag known allergies before the event.

Image & print usage

Prints produced at your event belong to you and your guests to keep. From time to time we may ask permission to use a photo from your event in our own portfolio or marketing; we'll only do this with your separate, written consent, and you're free to decline.

Liability

We take reasonable care to set up and operate our equipment safely. Reflet is not liable for delays, equipment issues, or setup limitations caused by circumstances outside our reasonable control (including venue restrictions, power availability, extreme weather, or third-party vendor delays). Nothing in these terms limits any liability that cannot be excluded under South African law.

Payment

Deposits and balances are payable by the methods we confirm in writing at the time of booking (typically bank transfer). A booking is only confirmed once the signed deposit has been received.

Governing law

These terms are governed by the laws of South Africa.

Contact us

Reflet Mirror Co.
Email: info@reflet.co.za
Phone: +27 81 668 1873